We Go to the Bank | Horst Schulze | 2016 GLS Faculty Spotlight
We are thrilled to welcome Horst Schulze, CEO of Capella Hotel Group and founding president of The Ritz-Carlton Group, back to the Summit with fresh, new content.
Horst Schulze’s funny and insightful 2015 Summit talk, Creating World Class Service, has drawn standing ovations all over the world. Since that time, as we have developed a closer relationship with him, it became clear that we barely scratched the surface of his leadership wisdom. We are excited to bring him back with all-new content—helping us learn how to increase the excellence and efficiency of our churches and organizations.
So – just for fun – let’s relive one of the most memorable moments from his 2015 message as a foretaste of what we can look forward to in August. Join Horst as he walks into the bank . . .
To attend the GLS at a premier host site near you, register here by May 24, 2016 for the best rates. Check out the The Global Leadership Summit website for additional information and to see other members of the faculty.
Horst Schulze’s vision has helped reshape standards of excellence in the hospitality and service industries. Under his leadership, the Ritz-Carlton Group was twice awarded the prestigious Malcolm Baldridge National Quality Award—the first and only hotel to win even one such award. In 2015, Schulze delivered an inspiring and practical talk at the Summit, and will be back this year to unpack how we can build organizations that value efficiencies.