Creating an Organization of Excellence and Efficiency

Published August 22, 2016


Leading OrganizationsProcess

At the 2016 Global Leadership Summit, Horst Schulze, CEO of Capella Hotel Group and Founding President of The Ritz-Carlton Group, shared how to create an organization that stops attacking mistakes and instead identifies and attacks root causes.

About the Speaker(s)
Horst Schulze

Horst Schulze

Chairman and CEO

Capella Hotel Group

As CEO of Capella Hotel Group, Horst Schulze inspires client loyalty by raising the bar for customer service. Under his leadership, The Ritz-Carlton Group was awarded the prestigious Malcolm Baldrige National Quality Award in both 1992 and 1999—the first and only hotel company to win even one such award. A leader and entrepreneur, he inspires leaders with practical ways to create high-quality customer service experiences. His latest book, Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise, is available March 2019.

Years at GLS 2015, 2016