Horst Schulze, CEO of Capella Hotel Group, helps clarify the function and the purpose of work. Are you instilling those with which you work or lead with the proper motivators?
As CEO of Capella Hotel Group, Horst Schulze inspires client loyalty by raising the bar for customer service. Under his leadership, The Ritz-Carlton Group was awarded the prestigious Malcolm Baldrige National Quality Award in both 1992 and 1999—the first and only hotel company to win even one such award. A leader and entrepreneur, he inspires leaders with practical ways to create high-quality customer service experiences. His latest book, Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise, is available March 2019.
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Horst Schulze
Chairman and CEO | Capella Hotel GroupFunction of Work vs. Purpose of Work
Published November 16, 2015TOPICS IN THIS VIDEO
Leading OthersSupervising PeopleHorst Schulze, CEO of Capella Hotel Group, helps clarify the function and the purpose of work. Are you instilling those with which you work or lead with the proper motivators?
About the Speaker(s)
Horst Schulze
Chairman and CEOCapella Hotel Group
As CEO of Capella Hotel Group, Horst Schulze inspires client loyalty by raising the bar for customer service. Under his leadership, The Ritz-Carlton Group was awarded the prestigious Malcolm Baldrige National Quality Award in both 1992 and 1999—the first and only hotel company to win even one such award. A leader and entrepreneur, he inspires leaders with practical ways to create high-quality customer service experiences. His latest book, Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise, is available March 2019.
Years at GLS 2015, 2016